Circular and Responsible Software and Systems Design
2026
Circularity vision for Lenovo PCs
Role
Lead SW UX Designer
COLLABORators
Refurbishment Partners (United States, UK, and India)
Duration
3 months
Contribution
Led the Digital Experiences (SW UX) Design for Lenovo's Circularity Vision, helping shape an ideal multi-life device journey that extends product lifespan through connected experiences, products, and services.
Overview
Most devices are replaced long before they physically fail due to performance degradation, changing needs, or unclear upgrade paths.
How might we help devices remain useful, valuable, and desirable for longer?
Why longetivity matters now
Longevity is emerging as a central pillar of circularity and increasingly becoming a driver of value. Customers want devices that last better for longer, and our answer to this new demand will shape customer trust, pricing power, and lifecycle revenue.
Across Roles, Customers Want Devices That Last
Customers across all roles value longevity, even when it costs more. Their motivations differ, but the outcome is consistent: devices should stay useful, trusted, and worth the investment
Future Vision
Designing for Device Longevity
To understand how a device could remain valuable across multiple lives, we first imagined an ideal future-state lifecycle, then identified the hardware, software, and service interventions needed to sustain performance, recover value, and extend lifespan.
Future-state device lifecycle
Envision
Our Approach
Identify
Map
Explore Opportunities
Define
Life-cycle moments
Stakeholders
Software
Hardware
Connected Ecosystem
Services
Future Vision | A longer device journey
Circularity extends the journey by restoring customer experience at key moments.
Bringing the Circularity Vision to Life
Circularity as a Connected Ecosystem | The final vision demonstrates how connected hardware, software, and services work together across the device lifecycle to extend longevity and retain value.
Circularity as an Experience System
Circularity only works when hardware, software, and services align around the same lifecycle moments.
Digital Experience Design
Unpacking the Vision
Identifying Digital Intervention Points
Each lifecycle stage introduces new stakeholders, needs, and decisions, revealing opportunities for Lenovo to bridge gaps and sustain device value over time.
Connecting Stakeholders through Digital Experiences
A snapshot of the digital ecosystem concepts designed to support repair, recovery, refurbishment, and upgrade across the device lifecycle.
As the device passes between IT decision-makers, business-end users, technicians, refurbishers, and consumers, digital touchpoints continuously connect each user back to Lenovo.
Together, these experiences create enduring relationships that strengthen loyalty and drive long-term business value.
Life 1 - Commerical
Lenovo
Business End User
Technician
IT Decision Maker
Life 2 - Consumer
Lenovo
Consumer
Refurbisher
IT Decision Maker
#1. For IT Decision Makers
Fleet Level Device Info, Realtime Alerts and Support
The Dashboard provides the ITDM with recommendations based on the device health, warranty status, damage as well as cost of repair and impact on lifespan and value of the device
End-of-life Decision Making
Dashboard provides the ITDM with End-of-life recommendations based on the device health and history, warranty status, BEU feedback, as well as cost, impact on lifespan and value of the device
#2. For Business End Users / Employees
Realtime Support and Communication
Critical alert initiated from the device, sent to the ITDM and the BEU
In built scheduling tool for the BEU and technician
All communication through text/ email
Auto initiate chat with the BEU immediately for verification and quick action
#3. For Technicians
Repair and Replacement guides
Essential information summarized
Steps, time required, difficulty level and tools required
Precautionary information and step-by-step photos/videos
Device and model specific replacement guides available
#4. For Refurbishers
Device History and Details
Quick glance info sheet from the ITDM, sent with the product
Access / verify / edit device details and history
AI recommendations, ability to create and track refurb process
Roder compatible parts directly from the portal, access technical guides
#5. For End-users / Consumers
Upgrade Decision and Parts Ordering
Conclusion
Innovation and Revenue Opportunities
Key Takeaways
From Vision to Action
